October 7, 2020
Hey Noire Babes!
Hope you are staying safe and well. We wanted to bring you all the latest news regarding COVID-19 and how we at Jolie Noire and our production partners are progressing and what that means for our orders. As the pandemic continues our partners are continuing to make adjustments to ensure the safety of their employees while still providing uninterrupted services for our brand.
What does this mean for the Jolie Noire brand? Gratefully, we are still able to provide you all with the styles you all have grown to love and new styles for the holiday season. Our fulfillment partners are still working with a reduced capacity staff but they are working to hire more staff to help with the coming holiday/end-of-year season. Some of the production is still being sent to back up facilities. We've been advised production style may temporarily differ from what we've offered in the past. You will still receive the same level of quality but it may vary from what you’ve received in the past. Our fulfillment partner services multiple small businesses like ours and each of us have seen an influx of orders. While fulfillment has stabilized some there have been delays in the production chain causing production windows to be an estimated 2-3 business days longer than normal. Fulfillment typically is 3-7 business days, excluding weekends and holidays. Fulfillment timeframes have been updated to 4-10 business days, this still excludes holidays and weekends. Unfortunately, the entire industry is still grappling with challenges and we're seeing slight delays in our supply chain, including distributors and shipping carriers.
We will continue to post updates as we receive them here. Thank you for your patience during this time. We pray you all are staying safe.
If you all have any questions please do not hesitate to reach out via email, email@example.com, our online contact form or any one of our social media channels!
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